Privacy Policy
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<title>Return and Refund Policy - Levost</title>
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background: #fff;
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</head>
<body>
<header>
<h1>Return and Refund Policy</h1>
</header>
<section>
<h2>1. General Conditions</h2>
<p>At <strong>Levost</strong>, we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the product to us within <strong>30 days</strong> of receiving your order, in accordance with the conditions below.</p>
<h2>2. Eligibility for a return</h2>
<ul>
<li>The product must be returned in its original condition, unused, unwashed, and in its original packaging.</li>
<li>Tags and accessories must be intact and included.</li>
<li>Sale, custom, or clearance items are not eligible for return unless defective.</li>
</ul>
<h2>3. Return Process</h2>
<p>To initiate a return:</p>
<ol>
<li>Contact us at <a href="mailto:info@levost.com">info@levost.com</a> mentioning:
<ul>
<li>Your order number.</li>
<li>A description of the product you wish to return.</li>
<li>The reason for the return.</li>
</ul>
</li>
<li>You will receive an email with return instructions and the return address.</li>
</ol>
<h2>4. Return costs</h2>
<ul>
<li><strong>Return costs:</strong> The shipping costs for the return are the responsibility of the customer, unless the product received is defective or does not correspond to the order.</li>
<li><strong>Liability:</strong> We are not responsible for returned packages that are lost or damaged in transit. We recommend using a trackable shipping service.</li>
</ul>
<h2>5. Refunds</h2>
<p>Once the returned product is received and inspected, we will process the refund under the following conditions:</p>
<ul>
<li>The refund will be made to the same payment method used for the purchase.</li>
<li>Initial shipping charges (if applicable) are non-refundable.</li>
<li>A confirmation email will be sent to you once the refund has been processed.</li>
</ul>
<p>Refund processing time is usually <strong>5-10 business days</strong> after the return is received.</p>
<h2>6. Exchanges</h2>
<p>If you wish to exchange a product, please follow the return process above and place a new order for the desired product.</p>
<h2>7. Defective Products or Order Errors</h2>
<p>If you receive a defective or incorrect product:</p>
<ol>
<li>Contact us at <a href="mailto:info@levost.com">info@levost.com</a> within <strong>7 days</strong> of receipt.</li>
<li>Provide clear photos of the defective or incorrect product.</li>
<li>If the defect or error is confirmed, we will arrange replacement or refund at no extra cost to you.</li>
</ol>
<h2>8. Return Address</h2>
<p>Return address information will be sent to you by email after the return request.</p>
</section>
<footer>
© 2024 Levost. All rights reserved.
</footer>
</body>
</html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Return and Refund Policy - Levost</title>
<style>
body {
font-family: Arial, sans-serif;
line-height: 1.6;
margin: 20px;
padding: 0;
background-color: #f9f9f9;
color: #333;
}
header {
background-color: #333;
color: #fff;
padding: 10px 20px;
text-align: center;
}
h1, h2 {
color: #444;
}
section {
background: #fff;
padding: 20px;
margin: 10px auto;
border-radius: 8px;
box-shadow: 0 2px 5px rgba(0, 0, 0, 0.1);
}
footer {
text-align: center;
margin-top: 20px;
font-size: 0.9em;
color: #555;
}
has {
color: #007BFF;
text-decoration: none;
}
a:hover {
text-decoration: underline;
}
</style>
</head>
<body>
<header>
<h1>Return and Refund Policy</h1>
</header>
<section>
<h2>1. General Conditions</h2>
<p>At <strong>Levost</strong>, we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the product to us within <strong>30 days</strong> of receiving your order, in accordance with the conditions below.</p>
<h2>2. Eligibility for a return</h2>
<ul>
<li>The product must be returned in its original condition, unused, unwashed, and in its original packaging.</li>
<li>Tags and accessories must be intact and included.</li>
<li>Sale, custom, or clearance items are not eligible for return unless defective.</li>
</ul>
<h2>3. Return Process</h2>
<p>To initiate a return:</p>
<ol>
<li>Contact us at <a href="mailto:info@levost.com">info@levost.com</a> mentioning:
<ul>
<li>Your order number.</li>
<li>A description of the product you wish to return.</li>
<li>The reason for the return.</li>
</ul>
</li>
<li>You will receive an email with return instructions and the return address.</li>
</ol>
<h2>4. Return costs</h2>
<ul>
<li><strong>Return costs:</strong> The shipping costs for the return are the responsibility of the customer, unless the product received is defective or does not correspond to the order.</li>
<li><strong>Liability:</strong> We are not responsible for returned packages that are lost or damaged in transit. We recommend using a trackable shipping service.</li>
</ul>
<h2>5. Refunds</h2>
<p>Once the returned product is received and inspected, we will process the refund under the following conditions:</p>
<ul>
<li>The refund will be made to the same payment method used for the purchase.</li>
<li>Initial shipping charges (if applicable) are non-refundable.</li>
<li>A confirmation email will be sent to you once the refund has been processed.</li>
</ul>
<p>Refund processing time is usually <strong>5-10 business days</strong> after the return is received.</p>
<h2>6. Exchanges</h2>
<p>If you wish to exchange a product, please follow the return process above and place a new order for the desired product.</p>
<h2>7. Defective Products or Order Errors</h2>
<p>If you receive a defective or incorrect product:</p>
<ol>
<li>Contact us at <a href="mailto:info@levost.com">info@levost.com</a> within <strong>7 days</strong> of receipt.</li>
<li>Provide clear photos of the defective or incorrect product.</li>
<li>If the defect or error is confirmed, we will arrange replacement or refund at no extra cost to you.</li>
</ol>
<h2>8. Return Address</h2>
<p>Return address information will be sent to you by email after the return request.</p>
</section>
<footer>
© 2024 Levost. All rights reserved.
</footer>
</body>
</html>